ROAS monster Ltd
1. GENERAL PROVISIONS
1.1. Together with our Terms&Conditions (also referred as: "Terms") this Privacy Policy governs the Company's collection, processing and use of your Personal Information/data by using the Company's:
This policy sets out the basis on which any Personal data we collect from You, or that You provide to The Company, will be processed and used by The Company.
1.2. Personal information/data refers to any information that can be associated with a specific person (also referred as: "You" or "User") and can be used to identify that person, directly or indirectly, in particular by reference to an identifier such as a name, address, e-mail address, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and other required information User provides to gain and operate a registered Account (in this policy collectively referred as: "Personal data" or "presonal information").
1.3. The Company is committed to protecting and respecting your privacy and your right to fair and just processing of your Personal data. This Privacy policy is intended to help you better understand how we collect, use, process and store your Personal data and describes your choices regarding certain types of processing. We are aware of the importance of how Personal data are handled and we assure you that we observe all applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (hereinafter: GDPR).
1.4. Unless otherwise indicated, terms used in this Regulation shall have the same meaning as under GDPR.
1.5. The Company is the data controller responsible for your Personal data. This privacy policy is issued on behalf of the Company so when we mention the Company, "we", "us" or "our" in this privacy policy, we are referring to the company ROAS monster Ltd and its related group of undertakings, responsible for processing your data.
1.6. We have a data protection and privacy officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests, please use the contact details set out below.
1.7. THE COMPANY'S CONTACT DETAILS:
Complaints
You have the right to make a complaint at any time to the Slovenian's Data protection Office. We would, however, appreciate the chance to deal with your concerns before you approach the data protection office, so please contact us in the first instance.
The Company will:
The Company does not collect or process your genetic, physiological, mental, racial or ethnic origin, cultural or social identity Personal data, political opinions, religious or philosophical beliefs, trade union memberships, data concerning health or data concerning a natural person's sex life or sexual orientation.
2. COOKIE POLICY
2.1. When Users access the Website or use Services, The Company may place small data files called cookies on User's computers or other devices. This helps us to provide you with a good experience when you use the Apps or browse our Website and also allows us to improve the App and our Website. The Company uses these technologies to recognize you as User of the Website, App and/or other Services in order to customize the Website and advertising content, measure communication and marketing effectiveness and collect information about User's devices to mitigate risk, help prevent fraud and promote trust and safety.
2.2. We may use cookies, pixel tags, web beacons, and other tracking technologies to collect information about you when you interact with our Services, including information about your browsing behaviour on the App.
2.3. Most web browsers are set to accept cookies by default. You are free to decline most of our cookies if your browser or browser add-on permits but choosing to remove or disable our cookies may interfere with your use and functionality of the Services. Additionally, we may use certain persistent cookies that are not affected by your browser settings but will use such cookies solely for identity verification and fraud prevention purposes. For more information about cookies and how to block, delete or disable them, please refer to your browser instructions, or contact us at info@roasmonster.com
2.4. Cookie schedule (detailed information about which Cookies is used on the App)
Cookie name | What is it for? | Type | Duration | Domain |
Visited cookie | Identifies the first visit of the User on the Website and expires in one month from the last usage of the Website | First visit | 1 month from last usage of the Website | Roasmonster.com |
»Browser_lang« cookie | Saves the chosen language from the User on the Website | Language | 1 month from last usage of the Website | Roasmonster.com |
3. INFORMATION WE COLLECT ABOUT YOU
The Company may collect, use, store and transfer different kinds of Personal data about you which we have grouped together as follows:
3.1. Submitted Personal information:
This is Personal information you may give us about you by filling in forms on Website, App and/or Apps and/or corresponding with us by mail, phone, email or otherwise. This includes Personal information You provide by:
(collectively also referred as: Submitted Personal information)
3.1.1. Submitted Personal information in particular includes:
This includes information that you provide when you open an Account, use our Services, and communicate with us on e-mail or our social media channels.
The information (if required) we collect from the User's company is described below:
3.2. Personal information collected by using automated technologies or interactions:
This is Personal information you may give us about you as you interact with our Websites, we may automatically collect Technical Data about your equipment, browsing actions, including your IP address, patterns and other activity when using Website, Apps and/or App. The Company collects this Personal data by using cookies, server logs and other similar technologies. This allows us to recognize Users and avoid repetitive requests for the same information. With automation technologies we track, collect and store the User behavior on the Website. However, The Company does not allow other websites to read cookies from our Website.
(collectively also referred as: Automated Personal data)
3.2.1. Automated Personal data in particular includes:
3.3. Personal data obtained with authorized third parties or publicly available sources:
We may obtain Your Personal data about you from authorized partners and public sources, namely publicly available registers such as political party registers, international sanctions lists, company registers and other publicly accessible sources which provide reliable data about You. This Personal information is obtained, processed and stored for the purpose of contractual use(Art. 6(1) (c) GDPR) due diligence and verification of Users. This Personal data is obtained, processed and stored exclusively and to a minimum extent to what is necessary to for the performance of a contract with you or your company.
(collectively also referred as: Personal data obtained by third parties)
3.3.1. Third parties are business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, fraud prevention agencies, customer service providers and developers which are required to ensure that they comply with the GDPR (Art. 28 GDPR).
4. USES MADE OF THE PERSONAL DATA
4.1. Below is a summary of the key types of Personal data that we make use of as part of the The Company Services. For more information on how these types of data are used and for which purposes then please see the table below.
4.2. We use information held about you in the following ways:
4.2.1. Submitted Personal data is used:
4.2.2. Automated Personal data is used:
4.2.3. Personal data obtained by third parties: We will combine this information with Submitted Personal data you give to us and Automated Personal data we collect about you. We will use this information and the combined information:
4.3. We may associate any category of Personal data to any other category of Personal data and will treat the combined information as Personal data in accordance with this policy for as long as it is combined. For example:
4.4. For advertising networks, we utilize anonymized Personal data in order to serve relevant adverts to target segments. However, The Company will never disclose identifiable information to advertisers.
5. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we use your Personal data as stated above, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your Personal data for more than one lawful ground depending on the specific purpose for which we are using your Personal data. Please contact us via in-App support if you need details about the specific legal ground we are relying on to process your Personal data where more than one ground has been set out in the table below.
Purpose of processing Personal data | Type/category of Personal data | Lawful basis | Legitimate interests |
Identification of an authorized personnel for performing actions on behalf of Users | - Submitted Personal data such as general
personal information, Company, data
Contact data, Financial data, signature
- Automated personal data such as Profile data, Usage data and Technical data, Location data |
performance of a contract to which the User is party or in order to take steps at the request of the User prior to entering into a contract with The Company | Prevention of dealing with unauthorized persons to perform action on behalf of Users. |
To provide the Company Services: To register your Account and to carry out our obligations arising from any action you enter into with us and performing other Services on Apps and/or App and to provide you with the information, products and Services that you request from us. | - Submitted Personal data such as general
personal information, Company, data
Contact data, Financial data, signature
- Automated data such as Usage data and Technical data, Location data, browser language |
performance of a contract to which the User is party or in order to take steps at the request of the User prior to entering into a contract with The Company | Being efficient about how we fulfil our legal and contractual obligations. Our commercial interest in providing you with a good Service and in efficient manner. Complying with regulations that apply to us. |
To keep the Company Services up and
running:
- To administer our Site and the App for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; - To notify you about changes to our Service; - As part of our efforts to keep our Website and the App safe and secure. |
- Submitted Personal data such as general
personal information, Company, data,
Contact data, Financial data, signature
- Automated Personal data such as Profile data, Usage data and Technical data, Location data, signature |
processing is necessary for the purposes of the legitimate interests pursued by The Company and/or for the performance of a contract | to ensure that content from our Website is presented in the most effective manner and to prevent possible abuses of Website, App or Services |
To use data analytics to improve our Website, Services, marketing, customer relationships and user-experiences | - Automated Personal data such as Profile data, Usage data and Technical data, Location data, signature | processing is necessary for the purposes of the legitimate interests pursued by The Company | to define types of customers for our Services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy |
To improve quality of our Services and to make suggestions and recommendations to you about Services or events that may be of interest to you | - Submitted Personal data such as general
contact data, signature
- Automated Personal data such as Profile data, Usage data, Technical data, Location data |
processing is necessary for the purposes of the legitimate interests pursued by The Company | to understand interests of Users and to provide them further development and improvement of Services |
What do we mean when we say:
Legitimate Interest: this means the interest of ours as a business in conducting and managing The Company to enable us to provide to you the Company Services and offer the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). We also collect and process certain information about your use of the Services on the App, such as use of the Apps and App, Identification data, Financial data, Profile, Usage data and Technical data, Location data.
Fulfilling a Contract: this means processing your Personal data where it is necessary to provide you use of the Services on the App within the meaning of the "performance of a contract" to which you are a party or to take steps at your request before entering into such a contract.
6. MARKETING
6.1. The Company is striving to provide clear information of Personal data usage for our marketing purposes and simple access to individual's communication preferences management or opt-out from receiving any marketing communications from us whenever you want.
6.2. We provide you clear choices on your Personal data uses for marketing and advertising purposes. You can always access your personal communication preferences management page via our e-mail
7. PROMOTIONAL OFFERS FROM US
7.1. We may use your Personal data (such as your Submitted Information and Automated Personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
7.2. You will receive marketing communications from us if you have signed up to and/or utilize the The Company Services and, in each case, you have not opted out of receiving marketing notifications.
8. THIRD-PARTY MARKETING
8.1. We will not share your Personal data with any company outside the The Company group that is not our contracted data processor, who is obliged to process Personal data on behalf of The Company at least in such a manner that processing will meet the requirements under GDPR.
9. OPTING OUT
9.1. You can stop receiving marketing messages at any time by adjusting your preferences in communication preferences management page, accessible in e-mail or by sending your choice to info@roasmonster.com
10. DISCLOSURE OF YOUR PERSONAL DATA
10.1. DATA PROCESSING PARTNERS
10.2. We may also disclose your personal information in the following circumstances:
11. THIRD PARTY SERVICES PARTNERS
11.1. We may share your Personal data in order to provide certain Services to you upon your request. For example, we will share your Personal data with our financial (banking) partners so that they may provide you relevant services.
11.2. Your data will only be sent across in these instances once you have requested to utilize these services. You can withdraw your consent at any time by contacting support via The Company e-mail. However please be aware that this may impact your ability to use such services going forward. Please remember that when we share your data with our partners in such instances that you will also be subject to our partner's privacy policy as well. 11.3. You can withdraw your consent at any time after giving your explicit opt-in consent by contacting support via and letting us know.
12. STORAGE SECURITY & INTERNATIONAL TRANSFERS
12.1. The Personal data that we collect from you will be transferred to, and stored at, a destination inside EU and GB. As we provide an international service your Personal data may be processed outside of the EEA in order for us to fulfill our contract with you to provide the Company Services. We will need to process your Personal data in order for us, for example, to process your payment details and provide ongoing support services. We will take all steps to ensure that your data is treated securely and in accordance with this privacy policy.
12.2. All information you provide to us is stored on our secure servers, encrypted at rest. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted in transit. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our App and/or our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
12.3. Unfortunately, the transmission of information via the internet and/or blockchain protocol is not completely secure. Although we will do our best to protect your Personal data, we cannot guarantee the security of your data transmitted to our App or our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
12.4. Certain Services include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.
13. RETAINING YOUR INFORMATION
We will keep your data:
Purpose | Time for which the data is kept |
1. To manage your App user registration - Account | We will process your data for the time during which you remain a registered user. This is the minimum volume of personal data, that you need to give to us in any point in time if you would like to keep your account active. |
2. Development, performance and services contract | We will process your data for the time necessary to manage the services that you use. |
3. Customer Support | We will process your data for the time necessary to meet your request, and further until the usage of services end, so we can give you a full user experience. |
4. Marketing | We will process your data until you unsubscribe or cancel your subscription to the newsletter etc. |
5. Analysis of usability and quality | We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data. |
14. YOUR LEGAL RIGHTS
14.1. You have rights under data protection laws in relation to your Personal data. Please see below to find out more about these rights:
14.2. Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal data we hold about you. If you require this, then please reach out to our support team (info@roasmonster.com).
14.3. Request correction of the Personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If you require this, then please reach out to our support team via the in-App chat function.
14.4. Request erasure of your personal data. This enables you to ask us to delete or remove Personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Please note that these retention requirements supersede any right to erasure requests under applicable data protection laws.
14.5. Object to processing of your Personal data. This is in situations where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights. If you object to the processing of certain data, then we may not be able to provide the Company Services and it is likely we will have to terminate your account.
14.6. Request restriction of processing of your Personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
Please note that any requests in relation to the restriction of the processing of your data means that we may not be able to perform the contract we have or are trying to enter into with you (including the Company Services). In this case, we may have to cancel your use of the Company Services but we will notify you if this is the case at the time.
14.7. Request the transfer of your personal data to you or to a third party. We will provide to you, your Personal data in a structured, commonly used, machine-readable format, which you can then transfer to an applicable third party. If you require this then please reach out to our support team via
14.8. Withdraw consent at any time where we are relying on consent to process your Personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide the Company Services to you. Regardless of Users withdrawal of consent, The Company is obligated to process and store relevant Personal data for certain period in order to comply with legislation on prevention of money laundering, money laundering, terrorist financing, fraud, or any other financial crime.
15. MISCELANEUS
15.1. NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your Personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
15.2. WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal data (or to exercise any of your other rights). This is a security measure to ensure that Personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
15.3. TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
15.4. IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (including the Company Services). In this case, we may have to cancel your use of the Company Services but we will notify you if this is the case at the time.
16. CHANGES TO PRIVACY POLICY
16.1. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail and/or when you next start the App or log onto the Website. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App and/or the Services.
17. CONTACT
17.1. All questions relating to data and your privacy are welcomed and should be addressed to our support team or to our appointed data protection officer. If you have any questions, comments or requests regarding this privacy policy then please:
In Ljubljana
ROAS monster Ltd